Covid-19

AA Covid Confident by Rated Trips

There are so many things we are doing so you can relax knowing Heath View is a safe place to visit.

Swimming pool and Hot tub

Our pool has an oxygenated cleaning system, so on advice of a pool specialist we have increased the chlorine levels to cover Covid-19.

The pool and hot tub are open 9am-9pm. During this pandemic, we are asking guests to let us know when they wish to use the pool each day, so that we can clean down all external surfaces afterwards.

To add a little more watery fun, we have purchased two garden sprinkler toys; a beach ball and a play mat. Both attach to a hose and can provide hours of fun in the garden. Our other garden equipment is available to use too – the tennis court/croquet lawn, garden jenga, quoits, the play house and play deck.

 

Cleaning

We have completed risk assessments and cleaning protocols, in line with HSE and Quality in Tourism and achieved the industry standard mark “We’re Good To Go”. The products we are using have the British standard EN14476, which is virucidal. All surfaces will be cleaned, including switches, handles, fridge and freezer, carpets, work surfaces, sinks etc. We will also clean play equipment in the same manner.

To minimise the risks, current advice is to remove any items that have multi-surfaces or use. This includes children’s toys that have small pieces, books and DVD’s. Please bare this in mind when packing. We usually provide enough toys and books so you do not need to bring any, but in these times, you may wish to bring your own.

There will be a cleaning checklist for you to view on arrival. A copy of the risk assessment will also be available.

In order for us to do this level of cleaning effectively, we are asking guests to arrive and leave at slightly altered times. We would really appreciate your help with the following times, but if there are any issues, please do discuss with us.

Check in – 5pm

Check out – 9.30am

Social distancing

We would usually greet our guests face-to-face and hand over keys. However, these are not usual times, so we will leave the conservatory door open for you to get in. All keys are in the doors except the front door keys, which are in a pot in the kitchen. All keys will be cleaned as above.

Hopefully, we will meet you during your stay, however we will maintain the 2m social distance.

There will be an up-to-date folder with all useful information, bit please call us with any questions.

Covid-19 symptoms

Should anyone in your party develop symptoms of Covid-19 while you are staying at Heath View, please:

Notify us immediately

Call NHS 111 for advice – the nearest Testing centre is at Copdock, Ipswich

Current advice is that, should a guest have any symptoms, they should return to their own home that day or the next if symptoms start overnight. All other members of the party should also return home and isolate as advised by NHS 111.

 

PLEASE ENSURE YOUR HOLIDAY INSURANCE IS UP-TO-DATE FOR THIS EVENTUALITY

Contact tracing

To comply with UK contact tracing, please could you provide us with your home address and telephone number. In line with GDPR, we will keep this for no longer than 3 months after your stay.

Who can stay

Current legislation is that two households can stay overnight in one venue. One household includes anyone that is in a “support bubble”. As far as we can tell, we do not have any groups outside of these parameters and we trust you as our guests to abide with this.

If you have any questions, please do contact us